Terms & Conditions

Contents

1. Returns, Replacements and Refunds
2. Delivery
3. Payment & Financial Security
4. GPS Tracking & SIM Cards
5. Legality of Equipment
6. Miscellaneous

Last Updated/Amended: 19/12/2025

General & Intellectual Property

• Ownership: This website and all content (including software, HTML, design, text, graphics, audio, and video) are the property of Intellisphere Ltd T/A Spy Equipment UK. All rights are reserved.

• Modifications: We reserve the right to revise these Terms at our sole discretion. It is the customer’s responsibility to review the most up-to-date version periodically.

• Third Parties: This Agreement does not confer any rights or benefits to third parties.

Returns, Replacements and Refunds

• 12-Month Warranty: All goods are subject to a 12-month repair or replacement warranty from the date of receipt, covering manufacturing defects.

• Exclusions: Warranty is voided by user misuse, modification, accidental damage, or attempted repair by unauthorized parties. If a serial number or security seal is defaced or removed, the item cannot be identified and will not be serviced.

• Reporting Faults: Faulty or damaged goods must be reported within 2 days of receipt.

• Out of Warranty: Repairs requested after 12 months are subject to a minimum repair charge and variable costs proportional to the work required.

• No Fault Found: If an item is returned as faulty but passes technical testing, the customer is liable for return shipping and repackaging costs before the item is released.

Consumer Cancellations & “Change of Mind” (B2C)

• Right to Cancel: Under the Consumer Contracts Regulations, UK consumers may cancel an order within 14 days of receipt for a refund.

• Condition for Refund: Goods must be returned in original, unused condition with security seals intact. Much like a high-street store, we do not allow products to be “trialed” and then returned. Items returned used or with broken seals may be ineligible for a refund or subject to a deduction for diminished value.

• Outward Shipping Refunds: We will refund the cost of the goods plus the standard (basic) delivery charge. If you chose an enhanced service (e.g., Saturday or Pre-9am), the additional cost above the standard rate is non-refundable.

• Return Shipping: The consumer is legally responsible for the cost of returning the item to us.

• Exemptions: Bespoke/custom-made items and unsealed software are non-returnable unless faulty.

Business-to-Business (B2B) Sales

• • Restocking Fees: For non-faulty, sealed returns from businesses, we reserve the right to deduct a 10% administration and restocking fee.

  • GPS Devices: Non-faulty B2B returns of GPS Tracking Devices are subject to a 12% administration and testing fee.

  • Shipping Costs: Outward shipping costs for B2B transactions are entirely non-refundable.

Returns Process (RMA)

• Authorization: Before returning any item, you must state your intention in writing (email) to receive an RMA (Return Merchandise Authorization).

• Tracking: All returns must be sent via a tracked delivery method. Lack of proof of delivery may adversely affect your claim.

• Timeframe: Once a return is agreed upon, the customer has 14 days to return the product. Delays due to holidays or travel are not accepted as mitigating circumstances.

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Delivery and Instructions

• Shipping Services: Orders are sent via DHL or Royal Mail tracked services.

• Non-Delivery: If a parcel is returned to us because it was not collected or called for, the customer is liable for re-delivery postage costs.

• Instructions: Operating instructions are sent via email. We are not responsible for emails filtered into spam or for a customer’s failure to provide a valid email address.

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Payment & Financial Security

• Refund Method: Per the Money Laundering Regulations, refunds can only be issued to the original payment method used.

• Bitcoin Payments: Refunds for orders paid in Bitcoin will be issued in Bitcoin based on the exchange rate at the point of refund, which may differ from the original amount paid.

• Fraud Counter-Measures: We reserve the right to request additional identification (e.g., photo ID or card scan) to verify high-risk transactions. Refusal will result in order cancellation.

• Chargebacks: We dispute all PayPal or card chargebacks to the fullest extent. We encourage customers to contact us first to resolve disputes.

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GPS Tracking & SIM Cards

• Fair Usage: Unlimited tracking SIMs are for use within the supplied device only. Removal of the SIM voids the tracker warranty.

• PAYG SIM Maintenance: Customers must ensure Vodafone PAYG SIMs have at least £1.00 credit and are used at least once per month to prevent network deactivation.

• Reactivation Fee: If a SIM is deactivated due to inactivity, a £45.00 + VAT fee applies for replacement and reconfiguration.

• Limitations: We cannot guarantee 100% GPS accuracy due to atmospheric fluctuations and environmental limitations.

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Legality of Equipment

• Compliance: All items are legal to operate in the UK. The customer assumes total responsibility for ensuring their use of the equipment complies with Human Rights, Privacy, and Data Protection laws.

• Jammers: We do not sell or support the use of GSM/GPS/WiFi jammers as they are illegal to use in the UK/EU.

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Miscellaneous

• Product Specifications: Subject to change without notice due to technological advancement.

• Pricing Errors: If an item is mistakenly underpriced, we are not liable to supply it at that price. We will notify you of the correct price and offer the option to cancel.

• Severability: If any part of these terms is found to be invalid at law, the remaining terms shall remain in full effect.

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Registered Office:
Intellisphere Ltd T/A Spy Equipment UK
Lea Marston Pavilion
Blackgreaves Lane
Lea Marston
Sutton Coldfield
B76 0DA
UK

Company Registered No: 7215890

VAT Registered No: 881 4954 86

All Rights Reserved