Payment Options

We understand that some of our customers would like to purchase items anonymously. We like to believe that we achieve this for our customers.

The majority of customers pay via a Credit / Debit Card - your statements will show transactions as a payment made to 'SEUK' and will ensure that only you know who you have made this payment to.

The Spy Equipment UK website operates a Secure, 128 bit Encrypted payment portal to process all card payments, this portal is known as Protx. Once you have completed the order form on the Spy Equipment UK website your web browser will be redirected through to the Protx payment portal. Once your card details have been entered and verified by your bank you will receive your confirmation via e-mail.

Spy Equipment UK have recently entered into the 3D Secure scheme for payments processed through our website. 3D Secure means that once you have entered all your card details you will then be asked to enter selected letters of a 'secret' word known only to you. Not all cards are set up for this scheme yet so it may be worth checking with your card provider before purchase. The 3D Secure scheme is designed as an additional level of fraud protection for both retailer and customer.

Unlike most other Spy Shops out there, we do not set our own exchange rates, all over seas transactions get exchanged by current global market conditions ensuring that all our customers world wide get the best value for money.

Please Note: Due to the current financial climate any international order over £350 can only be paid for via Bacs or Cheque payment.

If you do not wish to pay by card we also offer a select range of alternative payment methods as stated below;

• PayPal
• Bacs (Money Transfer)
• Cheque Payment
• Direct Money Payment

If you decide to use an alternative payment method please ensure that you mark down the correct price (including VAT and shipping) and your order number to use as reference to the payment. Place the order as normal, making sure to select the correct payment method as well as contacting a Spy Equipment UK member of staff to inform us of your payment method. Failure to do this may result in a delay to your order

Please note: With any goods paid for by cheque please allow for up to 4 working days, from the date the cheque was paid in, for shippment of the items.

When joining the website to purchase an item please ensure that the first address you supply is the correct billing address for the payment card held by your back. If you are unsure at any point please contact you bank to confirm the correct billing address, this will speed up the processing of your order and ensure we will not need to contact you for further information.

As of 8/9/2008 all first time orders over £100 must be shipped to the billing address, Spy Equipment UK will not accept first time orders with a seperate delivery address.

Shipping

Orders for Standard delivery in the UK are sent by Royal Mail Signed For postal service. Please allow up to 5 working days for delivery.

UK Express Delivery is available at an additional cost via Royal Mail Special Delivery. UK Express Delivery items will arrive by 1pm the following working day. All orders for UK Express Delivery must be placed before 2:30pm for them to be shipped that same day.

Spy Equipment UK also offer the choice of UPS courier service for delivery of goods. UPS courier service charges are individual to each customer and are dependant on shipping location and weight of the products. If you wish to have goods delivered via UPS courier service you will need to make contact with a Spy Equipment UK member of staff before placing your order. All UPS courier charges must be paid for via Bacs or direct money payment into our account, the charges may not be paid for via cheque or credit/debit card

Non-EU Customers: please be aware that any item going outside the EU will need to have a Customs Deceleration attached to the outside of the package. To avoid any repercussions to SEUK we must always mark the exact items contained in the package and as such can not take responsibility for items being stopped by customs and/or additional charges being added. SEUK is NOT responsible for payment of any customs charges.

Shipping Costs

Postage costs are calculated per order - irrespective of order size.

Credit / Debit Card payment

Payment may be made on-line by card using our secure server.